Testimonials

Management Training Testimonials

Kenda was a fabulous instructor: Interesting, engaging, funny and knowledgeable. She definitely presented the material well and knew her stuff inside and out. She even managed to make things fun! I highly recommend her and this class to other managers.

- Manager, American digital audio technology company

A note from a local government leader: Dear Kenda, I enjoyed your change mgmt session yesterday and received very positive feedback from the other members of the executive staff.

- Public Sector Executive

Kenda, you are an incredible trainer, and we do appreciate all the preparations and follow-up that you have done. To me, I see you as my mentor more than my instructor. Thank you for your hard work to tie the class together, your support to our human resource system, and your valuable advice to me.

- HR Manager High Tech

This was the best class so far. I struggle with Performance Management tasks in my role as supervisor to five employees. This class was very helpful and gave me some new tools and approaches to help make performance management more manageable. Kenda is just great. Her materials, enthusiasm and teaching skills are notable. The time goes by very quickly (in a fun and educational way) when Kenda instructs. Please find more like her to present!

- Manager Public Sector

Kenda was very informative. I really enjoyed her class, and look forward to the next class. I was also happy to know she not only ‘talks the talk’ but has ‘walked the walk’. Meaning her experience wasn’t theory only but practical as well.

- Manager Science Industry

Excellent instructor. Never had anyone like her. Very energetic and innovative.

- Manager (Sustaining a Motivated Workforce class)

I think the reason this class is so enjoyable and useful is Kenda’s personal contribution of her skills and experience.

- Manager, Bay Area Publisher

Truly enjoy this class and feel like I’m getting a lot out of it. I am grateful and appreciative of Kenda’s deep knowledge and understanding of the material.

- Manager, National Non-Profit

Customer Service Training Testimonials

Everyone was most impressed with your knowledge and skills not to mention your upbeat attitude and personal charm. Those that I spoke with would love to have everyone in the city taking this workshop. We all need it and would be the better for it. The skills I’ve learned and personal insights (I termed them ‘self-discovery’ today) will carry me throughout my life as a public service employee and as a Mother, Grandmother and friend.

-CSR

I just wanted to express my heart-felt thanks for such a wonderful use of MY time. Sometimes you just walk out of these courses and try to figure out how to apply them, not only at work but in your personal life, and can’t come up with anything worthwhile. Your class knocked my socks off! As the HR Manager described you to all employees today in our meeting, ‘Kenda was Corporate meets Zen’.

- CSR

The strengths of the training: covered both the good technical and human components of customer service very well — demonstrated the link between ourselves and what we do. She made our classes delightful and really listens.

- CSR

Kenda is an excellent presenter. She totally involves everyone and makes each individual feel important.

- CSR

Kenda knows the subject well. She is instrumental in helping me set up and achieve goals for better effective communication.

- CSR

Her enthusiasm is infectious. We want to participate. I have come to expect to: 1) learn and 2) have a good time.

- CSR Supervisor

This is the best training class I have ever attended! Can’t wait until our next class!

- CSR

Thank you for a wonderful workshop yesterday! I really appreciated your professionalism in setting up all of this (from your insights, pre-planning, including the managers in the design, and for setting up the night before). I don’t think that I’ve had the pleasure of working with a facilitator who exceeded my expectations. Thank you! I’m still receiving feedback today on what a wonderful time people had yesterday, and that it was very worthwhile. People appreciated your ability to get the group involved, they enjoyed the discussion and felt engaged.

- Manager of Customer Representatives

I wanted to express what a wonderful job Kenda did in presenting our collaboration course. To be honest, I do not typically enjoy these workshops. The material is usually dry, and the presentation bores me. I end up leaving the workshop with the feeling that it has been a waste of my time. However, I left this presentation feeling honored to have met Kenda. She is a natural presenter. She is not only knowledgeable of the topic, but she is warm, caring and down-to-earth. She did not stand up there and read the course to us. She introduced the skills to us in her own way, making it interesting, and drawing the audience in. She actually made me want to participate, which I rarely do in these workshops. That says a lot. And one of the things I most appreciate about her was her insight. Kenda verbalized exactly what I was thinking. Her insight made me respect her even more. After speaking with my co-workers, I found they also agreed that she was quite exceptional. I really could go on and on about what a wonderful job she did, but I think I have expressed my point.

- Police clerk